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RETURN AND REFUND POLICY


I.     Reservation:

 

  1. Please make advance reservations via telephone or book online to assure room availability.
  2. A deposit is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.
  3. Rate may change without notice and may vary for special events except for confirmed reservation (deposit taken / fully paid).
  4. Rates are inclusive of statutory tax and charges.

II.    Occupancy:

 

  1. Deluxe Room: Maximum 2 adults + 1 Child
  2. Twin Single Room: Maximum 2 adults
  3. Family Junior Room: Maximum 3 Adults + 1 Child
  4. Family Deluxe Room: Maximum 4 Adults + 2 Child

III.   Deposit:

 

 

  1. To confirm your reservations, a deposit equal to a minimum of 1 (one) night’s room rate. We accept Visa, MasterCard, online bank transfer and e-wallet. For alternate arrangements, please contact the Hotel.
  2. For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.
  3. Group bookings of four or more rooms requires a 30-day cancellation notice for return of the deposit.

IV.   Cancellation and Early Checkout Policy:

 

  1. Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.
  2. For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation can not be rebooked. If unsure of the policy, contact the hotel for clarification.
  3. Cancellation charges are as following;
  • 48 hours prior to arrival – 50% of 1st (First) night will be charged for cancellation.
  • 24 hours prior to arrival – 100% of 1st (First) night will be charged for cancellation

V.    Refund Policy

 

  1. When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and the processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
  2. In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

VI.   Check In

 

  1. Normal check-in time is from 3.00 P.M. onwards. For earlier and late arrivals, please call for instructions on the procedure. Early check-in is subject to availability and additional charges may be imposed.

VII.  Check-out is at 12 Noon

 

  1. Early check-in and check-out are possible on availability only available by prior arrangement only. Each is subject to room availability and additional charges may imposed.

VIII. Modification

 

  1. We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request. Modifications which happened between 24-48 hours prior to arrival may subject availability and additional charges if the reservation cannot be rebooked.

IX.   Children and Infants

 

  1. Child (2-12 years) can stay free of charge with parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal reservation. 

X.    Non-arrival to the Hotel (No Show)

 

  1. If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.
  2. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be automatically cancelled, and no refund will be issued.

XI.   Special Request

 

  1. Please note all the request will not be guaranteed as they are subject to availability upon your arrival to the hotel only.

XII.   Payment Security

 

  1. It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.